:root{--navy: #0e2350;--navy-2: #1b3470;--red: #e10a14;--bg: #f1f3f8;--surface: #ffffff;--surface-2: #f6f8fc;--ink: #0e1b3d;--muted: #56627a;--line: #d9dfea;--accent: #0e2350;--accent-ink: #ffffff;--accent-soft: #e3e9f6;--chat: #eaeef5;--bub-in: #ffffff;--bub-out: #dbe4f7;--bub-bot: #e9f3ee;--note: #fff3cf;--note-line: #e7c766;--ok: #17804a;--warn: #a86a06;--bad: #e10a14;--read: #1d7fd6;--unread-bg: #fff0f0;--warn-bg: #fff4dc;--bad-bg: #fff0f0;--f-display: "Montserrat", "Segoe UI", system-ui, sans-serif;--f-body: "Figtree", "Segoe UI", system-ui, sans-serif;--f-mono: "JetBrains Mono", ui-monospace, Consolas, monospace;--r: 10px;--shadow: 0 10px 30px rgba(14, 35, 80, .18);color-scheme:light}@media(prefers-color-scheme:dark){:root{--bg: #0f141d;--surface: #161d29;--surface-2: #1b2331;--ink: #e6eaf2;--muted: #98a3b6;--line: #2a3445;--navy: #0e2350;--navy-2: #1b3470;--red: #ff3b42;--accent: #8fa8ff;--accent-ink: #0b1430;--accent-soft: #1d2a4d;--chat: #111823;--bub-in: #1f2836;--bub-out: #243a6b;--bub-bot: #183028;--note: #3a3118;--note-line: #8a7232;--ok: #4fc486;--warn: #e2a93b;--bad: #ff4a50;--read: #5fb4ff;--unread-bg: #3a1d22;--warn-bg: #3a2e14;--bad-bg: #3a1a1d;--shadow: 0 10px 30px rgba(0, 0, 0, .5);color-scheme:dark}}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--f-body);font-size:14px;line-height:1.45}button,select,input,textarea{font:inherit;color:inherit}button{cursor:pointer}:focus-visible{outline:2px solid var(--accent);outline-offset:2px}h1,h2,h3{font-family:var(--f-display);letter-spacing:-.01em;text-wrap:balance;margin:0}.mono{font-family:var(--f-mono);font-variant-numeric:tabular-nums}.muted{color:var(--muted)}.err{color:var(--bad)}.btn{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:6px 12px;font-weight:600;font-size:13px;white-space:nowrap}.btn:hover:not(:disabled){border-color:var(--accent)}.btn.pri{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}.btn.danger{color:var(--bad)}.btn.ghost{border-color:transparent;background:none}.btn:disabled{opacity:.45;cursor:not-allowed}.input,.select,.textarea{border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:7px 10px;width:100%;min-width:0}.textarea{resize:vertical}.field{display:flex;flex-direction:column;gap:4px}.field label{font-size:12px;font-weight:600;color:var(--muted)}.chip{font-size:11px;font-weight:600;border-radius:999px;padding:1px 8px;border:1px solid currentColor;white-space:nowrap;display:inline-flex;align-items:center;gap:4px}.dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex:none}.st-bot{color:var(--warn)}.st-nuevo{color:var(--accent)}.st-atencion{color:var(--ok)}.st-espera{color:var(--muted)}.st-escalado{color:var(--bad)}.st-resuelto{color:var(--muted);opacity:.8}.pr-disponible{background:var(--ok)}.pr-ocupado{background:var(--warn)}.pr-en_llamada{background:var(--bad)}.pr-ausente{background:var(--muted);opacity:.5}.auth{min-height:100%;display:grid;place-items:center;padding:24px 16px;background:radial-gradient(circle at 15% 10%,#1b3470 0,transparent 45%),linear-gradient(160deg,#0e2350,#0a1a3d 70%)}.auth-logo{background:#fff;border-radius:14px;padding:18px 12px 10px;display:grid;place-items:center}.auth-logo img{width:100%;max-width:260px;height:auto;display:block}.auth-card .redline{height:4px;background:var(--red);border-radius:2px;width:56px}.auth-card{width:100%;max-width:400px;box-shadow:0 24px 60px #00000059;background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:28px;display:flex;flex-direction:column;gap:14px}.auth-card .logo{width:44px;height:44px;border-radius:12px;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;font-family:var(--f-display);font-weight:700;font-size:17px}.auth-card h1{font-size:24px}.app{height:100%;display:flex;flex-direction:column}.topbar{display:flex;align-items:center;gap:16px;padding:6px 16px;background:var(--surface);border-bottom:3px solid var(--red);flex-wrap:wrap}.brand{display:flex;align-items:center;gap:10px}.brand img{width:40px;height:40px;display:block;background:#fff;border-radius:8px}.brand .word{font-family:var(--f-display);font-weight:800;font-size:20px;letter-spacing:-.02em;color:var(--navy);line-height:1}.brand .word i{font-style:normal;color:var(--red);margin-left:3px}.brand .sub{display:block;font-family:var(--f-body);font-weight:600;font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);margin-top:3px}@media(prefers-color-scheme:dark){.brand .word{color:#fff}}.nav{display:flex;gap:2px;flex-wrap:wrap}.nav button{border:0;background:none;padding:6px 12px;border-radius:8px;font-weight:600;color:var(--muted)}.nav button[aria-current=page]{background:var(--accent-soft);color:var(--accent);box-shadow:inset 0 -2px 0 var(--red)}.nav .badge{font-family:var(--f-mono);font-size:11px;background:var(--accent);color:var(--accent-ink);border-radius:999px;padding:0 6px;margin-left:4px}.userbox{margin-left:auto;display:flex;align-items:center;gap:10px;flex-wrap:wrap}.userbox .who{text-align:right;line-height:1.2}.userbox .who b{display:block;font-size:13px}.userbox .who span{font-size:11.5px;color:var(--muted)}.presence{display:flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:999px;padding:3px 4px 3px 10px;background:var(--surface-2)}.presence select{border:0;background:none;font-weight:600;font-size:12.5px;padding:2px}.live{font-size:11px;color:var(--muted);display:flex;align-items:center;gap:4px}.page{flex:1;min-height:0;overflow:auto;padding:16px}.page-head{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:14px}.page-head h1{font-size:22px}.page-head .spacer{flex:1}.inbox{flex:1;min-height:0;display:grid;grid-template-columns:330px minmax(0,1fr) 300px}.inbox>section{min-width:0;min-height:0;display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--surface)}.inbox>section:last-child{border-right:0}.queues{display:flex;flex-wrap:wrap;gap:6px;padding:12px;border-bottom:1px solid var(--line)}.q{border:1px solid var(--line);background:var(--surface-2);border-radius:999px;padding:4px 10px;font-size:12.5px;font-weight:600;display:flex;gap:6px;align-items:center}.q .n{font-family:var(--f-mono);font-size:11px;color:var(--muted)}.q[aria-pressed=true]{background:var(--accent-soft);border-color:var(--accent);color:var(--accent)}.q[aria-pressed=true] .n{color:var(--accent)}.listtools{display:flex;gap:6px;padding:8px 12px;border-bottom:1px solid var(--line)}.list{overflow:auto;flex:1}.item{display:grid;grid-template-columns:4px 1fr auto;gap:0 10px;padding:10px 12px 10px 0;border:0;border-bottom:1px solid var(--line);width:100%;text-align:left;background:none}.item:hover{background:var(--surface-2)}.item[aria-current=true]{background:var(--accent-soft)}.item .stripe{grid-row:1 / 4;border-radius:0 3px 3px 0}.item .nm{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.item .tm{font-family:var(--f-mono);font-size:11px;color:var(--muted)}.item .pv{grid-column:2 / 4;color:var(--muted);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.item .meta{grid-column:2 / 4;display:flex;gap:6px;margin-top:4px;flex-wrap:wrap;align-items:center}.unread{background:var(--accent);color:var(--accent-ink);border-radius:999px;font-size:11px;font-family:var(--f-mono);padding:0 6px;margin-left:auto}.empty{padding:32px 16px;color:var(--muted);text-align:center}.empty h3{color:var(--ink);font-size:16px;margin-bottom:4px}.chathead{display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:10px 14px;border-bottom:1px solid var(--line)}.chathead .t{min-width:0;flex:1}.chathead .t b{display:block;font-size:16px;font-family:var(--f-display)}.chathead .t span{font-size:12px;color:var(--muted)}.msgs{flex:1;overflow:auto;background:var(--chat);padding:16px;display:flex;flex-direction:column;gap:6px}.day{align-self:center;font-size:11.5px;color:var(--muted);background:var(--surface);border-radius:999px;padding:2px 10px;margin:8px 0;text-transform:capitalize}.m{max-width:min(76%,560px);padding:7px 10px 5px;border-radius:10px;box-shadow:0 1px #0000000f;overflow-wrap:anywhere;white-space:pre-wrap}.m .foot{display:flex;justify-content:flex-end;gap:6px;font-family:var(--f-mono);font-size:10.5px;color:var(--muted);margin-top:2px;white-space:normal}.m .lbl{font-size:10.5px;text-transform:uppercase;letter-spacing:.07em;font-weight:700;color:var(--muted);display:block;margin-bottom:2px;white-space:normal}.m.in{background:var(--bub-in);align-self:flex-start}.m.out{background:var(--bub-out);align-self:flex-end}.m.bot{background:var(--bub-bot);align-self:flex-end;font-size:13px}.m.note{background:var(--note);border:1px dashed var(--note-line);align-self:center;font-size:12.5px;max-width:90%}.m.sys{background:none;box-shadow:none;align-self:center;color:var(--muted);font-size:12px;text-align:center;padding:2px}.m.failed{outline:1px solid var(--bad)}.m .error{color:var(--bad);font-size:12px;margin-top:4px;white-space:normal}.m img.media{max-width:260px;max-height:260px;border-radius:6px;display:block}.m audio,.m video{max-width:280px;display:block}.m .opts{font-size:12px;color:var(--muted);margin-top:4px}.tick.read{color:var(--read)}.tick.failed{color:var(--bad)}.compose{border-top:1px solid var(--line);padding:10px 14px;display:flex;flex-direction:column;gap:8px;background:var(--surface)}.compose .row{display:flex;gap:8px;align-items:flex-end}.compose textarea{flex:1;min-height:42px;max-height:160px}.compose .opts{display:flex;gap:12px;flex-wrap:wrap;align-items:center;font-size:12.5px;color:var(--muted)}.compose.note-mode textarea{background:var(--note);border-color:var(--note-line)}.window{font-size:12px;padding:6px 10px;border-radius:8px;background:var(--surface-2);color:var(--muted)}.window.closed{color:var(--bad)}.window.low{color:var(--warn)}.side{padding:14px;gap:18px;overflow:auto}.side h3{font-family:var(--f-body);font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin:0 0 6px}.side dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:6px 10px;font-size:13px}.side dt{color:var(--muted)}.side dd{margin:0;min-width:0;overflow-wrap:anywhere}.path{display:flex;flex-wrap:wrap;gap:4px;align-items:center;font-size:12.5px}.path span+span:before{content:"›";margin-right:4px;color:var(--muted)}.row2{display:flex;gap:6px}.hist{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-bottom:16px}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px;min-width:0}.kpi .v{font-family:var(--f-display);font-size:30px;font-weight:700;font-variant-numeric:tabular-nums}.kpi .l{color:var(--muted);font-size:12.5px}.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(380px,1fr));gap:12px}.tablewrap{overflow-x:auto}table.t{width:100%;border-collapse:collapse;font-size:13px}table.t th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700;padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}table.t td{padding:9px 10px;border-bottom:1px solid var(--line);vertical-align:middle}table.t td.num{font-family:var(--f-mono);font-variant-numeric:tabular-nums;text-align:right}table.t tr.off td{opacity:.5}.bar{height:6px;border-radius:3px;background:var(--surface-2);overflow:hidden}.bar i{display:block;height:100%;border-radius:3px}.backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a0f1973;display:grid;place-items:center;padding:16px;z-index:50}.modal{background:var(--surface);border-radius:14px;box-shadow:var(--shadow);width:100%;max-width:520px;max-height:calc(100vh - 32px);overflow:auto;padding:20px;display:flex;flex-direction:column;gap:14px}.modal h2{font-size:19px}.modal .actions{display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap}.preview{background:var(--chat);border-radius:10px;padding:12px}.preview .m{max-width:100%}.secret{font-family:var(--f-mono);font-size:18px;background:var(--surface-2);border:1px dashed var(--line);border-radius:8px;padding:10px 12px;letter-spacing:.05em;-webkit-user-select:all;user-select:all}.toast{position:fixed;bottom:16px;left:50%;transform:translate(-50%);background:var(--ink);color:var(--bg);padding:10px 16px;border-radius:10px;box-shadow:var(--shadow);z-index:60;max-width:calc(100% - 32px)}.toast.bad{background:var(--bad);color:#fff}.tree{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:12px}.branch{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);overflow:hidden}.branch .bh{padding:12px 14px;border-top:4px solid var(--accent)}.branch .bh h3{font-size:16px}.branch .bh p{margin:2px 0 0;color:var(--muted);font-size:12.5px}.branch ol{list-style:none;margin:0;padding:0}.branch li{padding:8px 14px;border-top:1px solid var(--line);display:flex;justify-content:space-between;gap:10px}.branch li.sub{padding-left:30px;font-size:13px;color:var(--muted)}.branch li .to{font-size:12px;font-weight:700;white-space:nowrap}.code{font-family:var(--f-mono);font-size:12.5px;min-height:420px;-moz-tab-size:2;tab-size:2}@keyframes pulse-bad{0%,to{box-shadow:0 0 #e10a1499}50%{box-shadow:0 0 0 7px #e10a1400}}@keyframes pulse-acc{0%,to{box-shadow:0 0 #0e235080}50%{box-shadow:0 0 0 7px #0e235000}}@keyframes blink{0%,to{opacity:1}50%{opacity:.55}}.q.alert,.q.alert[aria-pressed=true]{background:var(--bad);border-color:var(--bad);color:#fff;animation:pulse-bad 1.3s ease-in-out infinite}.q.alert .n,.q.alert[aria-pressed=true] .n{color:#fff;font-weight:700}.q.ping{border-color:var(--accent);color:var(--accent);animation:pulse-acc 1.3s ease-in-out infinite}.q.ping .n{color:var(--accent);font-weight:700}.nav .badge.alert{background:var(--bad);color:#fff;animation:pulse-bad 1.3s ease-in-out infinite}.alertbar{display:flex;align-items:center;gap:10px;padding:9px 12px;background:var(--bad);color:#fff;font-weight:600;font-size:13px;border:0;width:100%;text-align:left;animation:blink 1.4s ease-in-out infinite}.alertbar .go{margin-left:auto;text-decoration:underline;white-space:nowrap}.item.is-unread{background:var(--unread-bg)}.item.is-unread .nm{font-weight:800}.item.is-unread .pv{color:var(--ink);font-weight:600}.item .wait-warn{color:var(--warn);background:var(--warn-bg)}.item .wait-bad{color:#fff;background:var(--bad);border-color:var(--bad);animation:blink 1.4s ease-in-out infinite}.kpi.alert{border-color:var(--bad);background:var(--bad-bg);animation:pulse-bad 1.3s ease-in-out infinite}.bell{border:1px solid var(--line);background:var(--surface-2);border-radius:999px;padding:4px 10px;font-size:12.5px;font-weight:600}.bell[aria-pressed=false]{color:var(--muted)}.export{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end}.export .field{width:170px}@media(prefers-reduced-motion:reduce){.q.alert,.q.ping,.nav .badge.alert,.alertbar,.item .wait-bad,.kpi.alert{animation:none}}@media(max-width:1180px){.inbox{grid-template-columns:300px minmax(0,1fr)}.inbox>.side{display:none}.inbox.show-side>.side{display:flex;position:fixed;right:0;top:0;bottom:0;width:min(340px,100%);z-index:40;box-shadow:var(--shadow)}}@media(max-width:760px){.inbox{grid-template-columns:1fr}.inbox.has-sel>.listcol{display:none}.inbox:not(.has-sel)>.chatcol{display:none}.userbox .who{display:none}}@media(prefers-reduced-motion:no-preference){.m{animation:pop .16s ease-out}@keyframes pop{0%{transform:translateY(3px);opacity:.5}to{transform:none;opacity:1}}}.health-banner{display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap;padding:8px 16px;font-size:13px;border-bottom:1px solid var(--line)}.health-banner.warn{background:color-mix(in srgb,var(--warn) 12%,var(--surface));color:var(--ink)}.health-banner.crit{background:color-mix(in srgb,var(--bad) 14%,var(--surface));color:var(--ink)}.health-banner a{color:inherit;font-weight:600;white-space:nowrap}
